Got Questions?
Frequently Asked
Questions
We’re not just a restoration company. We’re a family that believes homeowners deserve a team they can truly trust during their hardest moments.
1. What services do you offer?
We specialize in water, fire, and wind/rain damage restoration. Our services include emergency response, water extraction, fire and smoke damage cleanup, structural drying, mold remediation, and complete restoration to restore your property to its original condition.
2. Are you available for emergency services?
Yes, we provide 24/7 emergency services. If you experience water, fire, or storm damage, we are here to help you immediately and ensure your home is secure.
3. How soon can you respond to an emergency?
We understand that time is critical in damage restoration. Our team is available 24/7 and will arrive on-site as quickly as possible, often within an hour, to begin the restoration process.
4. How do I file an insurance claim for restoration services?
Our team works directly with your insurance company to handle claims and help ensure that you are reimbursed correctly. We are certified in Xactimate, the industry-standard estimation tool used by insurers, which allows us to provide accurate assessments and smooth communication with your provider.
5. Do I need to move out of my home during restoration?
In most cases, it is safe to remain in your home while we complete the restoration. However, for severe damage or in cases where safety is a concern, we will advise you accordingly and assist in finding temporary accommodations if necessary.
6. How long will the restoration process take?
The timeline for restoration varies depending on the extent of the damage. Simple repairs can take a few days, while more extensive damage may take several weeks. We’ll provide a detailed timeline before starting work, so you’ll know what to expect.
7. Will my personal items be safe during restoration?
Yes, we take special care to protect your personal items. We will work with you to identify valuable or sensitive items and ensure they are properly protected or moved while we restore your property.
8. What makes your company different from other restoration services?
Good Hands Water & Fire Restoration takes a customer-first approach. Our goal is to minimize your stress by handling everything from start to finish, including dealing with the insurance company. We are certified in water restoration and Xactimate, ensuring accurate estimates and quick claims processing. We are committed to restoring your home with as little hassle as possible, focusing on high-quality work and customer satisfaction.
9. How do I get a free estimate?
You can contact us via phone at 818-660-0156 or email, and we’ll schedule a free estimate. We’ll assess the damage and provide you with a transparent and detailed estimate for the restoration services you need.
10. Do you offer mold remediation services?
Yes, in addition to our restoration services, we offer mold remediation to ensure your home is safe and healthy after water damage. Mold can grow rapidly after water damage, and we handle its removal using professional equipment and techniques to prevent further spread.
Ready to Work With Us?
Schedule your free inspection today. No pressure, no obligation — just
honest answers from a family that cares.